Terms & Conditions

Terms & Conditions

Welcome to Reputation.nyc.
By accessing or using this site, you agree to the terms outlined below. These Terms & Conditions govern your use of our website and your purchase of products from Reputation. Please read them carefully.

1. Using Our Website

By using this site, you confirm that:

  • You are at least the age of majority in your place of residence

  • You are not using our products or content for any illegal or unauthorized purpose

  • You will not transmit any malicious code or interfere with the site’s functionality

Violation of any of these terms may result in the termination of your access.

2. Product Information

We make every effort to ensure our product descriptions, images, and pricing are accurate and up to date. However, we cannot guarantee that your screen’s display of color will be 100% accurate. Slight variations may occur.

We reserve the right to:

  • Modify or discontinue any product without notice

  • Limit quantities of any product or service

  • Update pricing at any time

3. Orders

When you place an order with us:

  • You agree to provide current, complete, and accurate billing and shipping information

  • You authorize us to charge your selected payment method

  • We reserve the right to refuse or cancel any order for any reason (e.g., suspected fraud, stock issues, violation of our policies)

Once your order is confirmed, you will receive a confirmation email. Shipping times may vary based on your location.

4. Returns & Exchanges

We accept returns or exchanges within 15 days of delivery.
To be eligible, items must be:

  • Unworn, unwashed, and in original condition

  • Tags must be attached

  • For hygiene reasons, underwear and swimwear must have the hygiene seal intact

See our full [Return & Exchanges] policy for more details.

5. Intellectual Property

All content on this site — including text, graphics, logos, photos, videos, and product designs — is the property of Reputation and is protected by copyright and trademark laws.

You may not copy, reproduce, distribute, or exploit any content without our written permission.

6. Pricing & Promotions

All prices are listed in USD unless otherwise stated.
We may run limited-time promotions, offers, or discounts — these are subject to change or cancellation at any time.
Promo codes cannot be retroactively applied after a purchase is complete.

7. Limitation of Liability

Reputation is not liable for any direct, indirect, incidental, or consequential damages resulting from your use of this site or any product purchased through us.

All products are provided “as is” without warranties of any kind, unless expressly stated.

8. Third-Party Links

Some links on this site may direct you to third-party websites we do not control. We are not responsible for their content, privacy policies, or practices.

9. Changes to Terms

We may update these Terms & Conditions from time to time.
Any changes will be posted on this page, and your continued use of the site constitutes your acceptance of those changes.

Last Updated: August 15, 2025

10. Mobile Terms of Service

The Reputation mobile message service (the "Service") is operated by Reputation (“Reputation”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Reputation’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Reputation through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Reputation. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to Reputation or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Reputation mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to Reputation or email help@reputation.nyc.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

10. Contact Us

If you have any questions about these terms, feel free to reach out to us at:
📧 help@reputation.nyc